Last Updated August 2020  
FAQ for Mapeheat Thermo Connect Thermostat Products and Services  
Note: If you use the Mapeheat Thermo Connect thermostat and services with a Mymapeheat Account,  
then your data will be handled as described in our Privacy Statement, and as explained in this Privacy  
FAQs Help Center page.  
What information does the Mapeheat Thermo Connect thermostat collect?  
The Mapeheat Thermo Connect thermostat collects:  
Setup information you provide  
Additional Profile Information  
Wi-Fi Network Information  
Environmental data from the Mapeheat Thermo Connect thermostat’s sensors  
Direct adjustments to the device, including temperature or settings  
Heating usage information  
Technical information from the device  
Mobile location data  
Bluetooth data  
Setup information you provide: When you install the Mapeheat Thermo Connect thermostat, you’ll be  
asked to provide your email address and password which are the only required fields collected to allow  
the confirmation and account activation emails to be sent to you. From that point forward, your email  
address is used for communications from MAPEI and as further described in our Privacy Statement. The  
user-created password is needed so that you can log into your account from the MAPEI mobile app or  
the MAPEI Mymapeheat website to control your thermostat. Zip/Postal code may also be collected  
(optional) so that the device can report on the weather information which is a feature of the  
thermostat.  
Basic Profile Information: Your account allows you the option to provide certain additional basic profile  
information like your address, city, province, postal code. These optional fields are there if you want to  
complete your user profile. In addition, if you download the Mymapeheat Mobile App, we may collect  
and store your mobile device identifiers (such as IDFA, AAID, or other device identifiers).  
Wi-Fi Network Information: To connect your Mapeheat Thermo Connect thermostat to our mobile apps  
and website (“Services”), or to access your Mapeheat Thermo Connect thermostat over the Internet  
from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During  
setup, the Mapeheat Thermo Connect thermostat will ask for your Wi-Fi network name (SSID) and  
password to connect to the Internet. It will save this information on the device, along with your IP  
address, so that you can access it and control it from your computer, smartphone or tablet, and so that  
it can communicate with MAPEI’ servers and download software updates. Once connected to your Wi-  
Fi network, your Mapeheat Thermo Connect thermostat regularly sends the data described in our  
Privacy Statement (excluding your Wi-Fi password) to MAPEI to provide you with the Services.  
Environmental data collected from the Mapeheat Thermo Connect thermostat’s sensors: The Mapeheat  
Thermo Connect thermostat collects data from different sensors. The floor sensor which is embedded in  
the floor detects the temperature of the floor. This information is gathered locally by the thermostat to  
modulate the temperature. This information is also gathered to allow the creation of energy usage  
charts/tables which is a feature of the thermostat app and website. There is also a built-in ambient  
sensor (like any thermostat) to detect the air temperature of the room so that the thermostat can  
regulate the floor heat system based on ambient air temperature instead of the floor temperature.  
Direct adjustments to the device: If you change settings like temperature on the Mapeheat Thermo  
Connect thermostat, it records and feeds that information to allow for the creation of energy usage  
charts/tables which is a feature of the thermostat app and website.  
Heating usage information: Every time your system turns on and off, the Mapeheat Thermo Connect  
thermostat records the time and duration during which your system was on in order to offer you  
features such as usage history.  
Technical information from the device: In order to improve your experience over time and help  
troubleshoot any problem you may encounter with the Mapeheat Thermo Connect thermostat, we  
record your Mapeheat Thermo Connect thermostat model and serial number, software version, and  
technical information such as sensor status and Wi-Fi connectivity.  
Mobile location data: You may be asked for permission to share location data from your mobile device.  
If you grant this permission, the Mymapeheat Mobile App uses standard location services built into iOS  
and Android. This data may be processed or combined with data from other products to enhance certain  
features.  
Bluetooth data: The Mapeheat Thermo Connect thermostat is Bluetooth-enabled and may broadcast an  
identifying signal wirelessly. This may be used to connect with your Bluetooth-enabled devices (such as a  
smartphone or tablet) in order to deliver certain features.  
How to Contact Us:  
For users in Canada:  
If you have any questions, please email us at: privacypractices@mapei.com.